Buyer pays return shipping and a 10% restocking fee.
Item MUST be returned with ALL original packaging and accessories.
Refund will only be given upon inspection of the package.
Refund will be issued minus Shipping Cost.
Any items that are missing will be deducted from the refund amount.
If the item arrives at damaged or defective, please contact us for instructions (make sure you have licensed contractor install the unit, the wrong installation does not consider defective or damaged). Damaged or defective items are not subject to the 10% restocking fee.
Contact must be made within 30 days of item delivery date.
Items that are sent back as defective but, upon inspection, are found to be in perfect working condition are not considered defective and will be subject to the 10% restocking fee plus minus Shipping Cost.
Defective items can be replace with out any charge within 30 days.
To prevent such occurrences, customers must call for phone support to troubleshoot with our tech support team. +1-888 886-8778, most of the time it was incorrect installation or calibration.
Contact must be made within three days of delivery for items damaged during shipping.
Any contact made after the three-day window is subject to a longer process for the replacement.
Please check shipment as soon as it arrives.
Damaged items are not subject as Defective and therefor will process with the replacement instead of the refund.
PLEASE CONTACT US WE ARE HERE TO HELP WITH ANY AND ALL ISSUES.
How to return
Please contact us to get an RMA number prior shipping back the unit.
Send us the tracking number to firstname.lastname@example.org with your RMA# on the subject
Refund will be issued after 3-5 business days after receiving the unit at the warehouse.
How to Install Infrared Tankless
Installation for model IR30, IR245, IR260, IR288
Why choose Infrared vs Metallic Elements
Demonstration our durability between Infrared Tankless vs Other Water Heater
Don't Take Our Word For it! Here's What Our Customers Think:
“The quality of the hot water seems to be a lot better than what was coming out of my hot water tank. Nice that now taking a shower I don't run out of hot water anymore. I feel much clean after taking a shower with the water from the tankless water. My water tank must of had lots of crud in side the tank. ”- Rod Hays
“It provides hot water when we need it and for as long as we need it. I recommend it to anyone who has adequate electrical power and who needs to serve a single kitchen sink/dishwasher. ”- E B
“installed myself and it works better than I thought it would. Once you figure out the water hoses you need (flex faucet hoses) and get the metering set right, it runs the shower for as long as you want hot water. Works great in Arizona, check the temperature of the water coming into your house. ”- Ed L.